Return & Exchange Policy

Deadline for making returns/exchanges?

You will be able to exchange / or return your item (s) within 90 days after making your order.

The item (s) must be in good condition and correctly labeled.

Mr. Blue reserves the right to refuse trucks and / or returns out of order, in case the items are not in the same conditions as they were sent 

Note: Due to a hygiene question, we do not oil trucks and / or returns of interior clothing or used items.


Return on Mr. Blue stores

Free of charge

Return the item together with the original invoice on our Mr. Blue stores.The item (s) must be in good condition and correctly labeled.

*Except Mr Blue Sevilla store.

Or reimbursement is processed through a truck voucher, which will be able to discount your next purchase in the physical or online store, a term of 180 days.




Return to Central Warehouse

Cost borne by the customer

If you are a registered customer, you must start the return process in your customer area.

If you have placed the order as a guest, you must contact customer service customer.service@mr-blue.com, if you want to return any items.


The item must be sent together with the original invoice to the following address: Centro Logístico da Maia 2 - CLM2. Rua Eng Antonio Ricca Gonçalves nº 307 Z. I. da Maia I - sector VIII 4475-298 Gemunde Maia


Items must be in the proper condition in which they were received, without signs of use and properly labeled.


The return will be processed through the payment method used when making the purchase, within a maximum period of 14 business days after receipt of the items.


Note: Shipping costs are borne by the customer. We also inform you that shipments to our warehouse give rise to returns, since it is not possible for us to make direct changes as in store.



Refund vouchers

Exclusive to return in store

To make a return, or reimbursement of your item and feito through a troca voucher to use a new purchase valid for 180 days.

This voucher can be used online or at physical stores.



Exchanges

You can exchange an item purchased from our online store as soon as we have our physical items Mr. Blue, within 90 days after making your order.


Outlet items can only be exchanged on  Mr. Blue Outlet stores. In Mr. Blue stores the outlet items will be refund.